Refund Policy
Effective date: 1 August 2026
This policy explains when and how you can request a refund for paid module subscriptions on CarsEXP, operated by GBO Eesti OÜ (Estonia). The core CarsEXP platform is free of charge — this policy applies only to optional paid add-on modules.
1. Free core platform
The core CarsEXP platform (repair orders, DVI, invoicing, inventory, CRM, customer portal, white-label website) is permanently free. There is nothing to refund for the Free plan.
2. 14-day money-back guarantee
If you purchase a paid add-on module for the first time and are not satisfied, you may request a full refund within 14 calendar days of the initial charge.
To request a refund, send an email to billing@carsexp.com from the address on your account, with the subject line "Refund request" and the name of the module. We will process the refund within 5 business days.
This 14-day guarantee applies to the first payment for each module only, not to subsequent renewal payments.
3. Renewals and cancellations
Subscription renewals are not eligible for a refund once charged. To avoid being charged, cancel your subscription at least 24 hours before the renewal date in your account settings.
After cancellation your access to the module continues until the end of the current paid period. We do not issue partial refunds for unused days within a paid period.
4. Annual subscriptions
Annual subscriptions follow the same 14-day money-back guarantee on first payment. After the 14-day window, annual subscriptions are non-refundable except where required by applicable consumer protection law.
5. EU / EEA consumer rights
If you are a consumer (not a business) in the EU or EEA, you may have additional rights to withdraw from a contract within 14 days of purchase under the Consumer Rights Directive (2011/83/EU) and local implementing legislation.
For digital services where performance has begun with your explicit consent before the withdrawal period expires, your right of withdrawal may be limited. We will confirm the applicable rules when you subscribe.
German consumers: in accordance with §356a BGB (effective 19 June 2026), you can exercise your right of withdrawal directly via the withdrawal button in your account settings.
6. How refunds are issued
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider (typically 3–10 business days after we initiate the refund).
Refunds are processed by Paddle.com, our Merchant of Record. If you have questions about a specific charge, you may also contact Paddle support at https://www.paddle.com/legal/contact.
7. Contact
For refund requests or questions: billing@carsexp.com
GBO Eesti OÜ, Estonia. Response within 2 business days.